Shipping & Returns
When will I receive my order?
Every tee is printed after you order. It ships within 3–5 business days, and US delivery usually takes another 3–5 business days. You'll get a tracking link by email the moment it ships.
Where will my order ship from?
Every tee is printed and shipped from the United States by our print partner. We ship within the US only.
How much is shipping?
$4.95 for 1–2 tees. Free shipping on 3 or more.
A few tips for smooth delivery
Add your phone number to your order. It helps the carrier reach you if there's a delay or a delivery problem.
If no one will be home, consider shipping to an address where someone can take the package in.
I haven't received my order. What should I do?
First, a few quick checks:
- Look for typos in the delivery address in your shipping confirmation email.
- Ask your local post office whether they're holding the package.
- Check with your neighbors in case the carrier left it with them.
Still missing? Email us at support@dolcepelo.com with your order number and we'll sort it out.
If the package went astray because of a mistake in the address entered at checkout, we can send a replacement, but the new shipping cost is on you.
Our 30-day guarantee
Email us within 30 days of delivery and we'll make it right:
- Damaged, misprinted, or the wrong item? Send us a photo and we'll replace it at no cost.
There's nothing to mail back. Every tee is made to order, so instead of shipping it to a warehouse, keep it, donate it, or give it to a friend.
How do I start?
Email support@dolcepelo.com with your order number and a line about what went wrong. For damage or misprints, add a photo. One person reads every email.
Can I change or cancel my order?
Reply to your order confirmation email as soon as you can. Once your tee goes to print we can't change it, but if the size turns out wrong, the guarantee above still has you covered.